Shipping
Yes, we ship worldwide. We aim to proceed your order within 5 working days. However, be aware of a longer delivery time due to the holidays and sale. The estimated delivery time is dependant on the country. Our orders will be shipped by PostNL, DHL, DPD, UPS or FedEx, depending on the country. You will receive a shipping confirmation email with a tracking number once your order has been shipped. Please note that it may take up to 48 hours before the tracking number can be updated online. All shipping prices are including VAT.
| Country | Delivery Time | Shipping Costs |
| Netherlands | 1 - 2 Business Days | €6,00 (free over €50) |
| Europe Zone 1 | 2 - 5 Business Days | €10,00 (€5 over €100) |
| Europe Zone 2 | 3 - 6 Business Days | €15,00 (€7,50 over €175) |
| Europe Zone 3 | 3 - 6 Business Days | €25,00 (15,00 over €175) |
| Outside Europe | 5 - 10 Business Days | Dependant of the country |
Europe zone 1
Belgium, France, Germany, Luxembourg.
Europe zone 2
Denmark, France, Luxembourg.
Europe zone 3
Albania, Andorra, Armenia, Austria, Belarus, Bosnia And, Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Republic of Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine
International shipping policies
Ordering products from our website for delivery to an international destination may be subjected to import duties and taxes. You will be responsible for payment of such import duties and taxes. International orders may also be subjected to custom clearance procedures, which may cause delays beyond original estimates. When ordering from Farlø Palù, you must comply with all laws and regulations of the country in which you are receiving the goods. Farlø Palù will not be liable or responsible if you break any law.
Checkup
We recommend you to check the delivered products once you receive your order, to assure the products are in "as expected" condition. In the case that the products or not in "as expected" condition, please mail to as soon as possible. Please provide all necessary information (order number, contact details and problem description) and we require to include a photographic confirmation.
Additional policy
Farlø Palù is not responsible for items lost or stolen in transit. All risks associated are assumed by the courier. Farlø Palù will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of the company.
Product appearance
The images of the products on the website are for illustrative purposes only. Although, we have given every effort to display the colours precisely, we cannot guarantee that your screen's display can precisely display the colour of the products. Your products may very slightly vary in colour from those images. Also, the packaging of the products may very slightly vary from that is shown on the images on the website.
Undeliverable packages
If the delivery is rejected for any reason or considered undeliverable because of an invalid shipping address, the package is called undeliverable. In these cases, we are not responsible for packages that have been lost, stolen or mis delivered. However, we will do our best to find your package in co-operation with the shipping company.
Outside of Europe
Packages will be shipped using one of our shipping services. Customs, taxes and duties may still apply. All duties and/or taxes are the full responsibility of the customer and are not collected by Farlø Palù, nor included in the order total.
Who Are We
Farlø Palù was created in 2018 and described as a ready-to-wear label, focused on the combination of clean-cut garments and simple yet modern designs. We are inspired by the Scandinavian and French culture and designs, which are translated into our collections. Our collection is presented as gender-neutral, which is also experienced at our website.
The products are created by using fabrics and crafts from Portugal. We aim for the highest quality and desire to deliver our customers more than expected.
What Do We Stand For
We care about the environment and the climate change. Therefore, when it came to produce our collections, we always took the environmental consequences in consideration. From fabric to labels, hangtags and bags.
We realize there is a contradiction in the fashion industry with sustainability. Therefore, with every collection we are very conscious in our sourcing and production phases. We also fight over consumption, by making high quality items, which lasts for a long time.
